TERMS &
CONDITIONS OF BUSINESS*
FAQ's (FREQUENTLY
ASKED QUESTIONS)
ANSWERS
What
is the reliability and the credibility of the Company ?
- We are in
this Business for the last ten years, we have satisfied customers
world wide, we have a large Showroom in the Capital City of India
i.e., New Delhi. We have a very big collection under One roof. We
can boast the quality and the prices of our products.
How
should I start the Business or Order the products?
- We have a comprehensive
Online Catalogue of the product and we are updating the Products
on or website on regular basis. You can study our complete range
of the Products on the site. Every product carries a code number
and the description, you can Order the products simply by quoting
the respective code number.
I
am a new customer and I wish to place an order but how should I know
about the quality of the product, is there any sample policy ?
- Yes, we do
have a sample policy for our existing customers and we regularly
send the Samples to them in their shipment but for the new customers
we do not offer "FREE Samples" however we have sample package policy
in which they can order the samples of Minimum $ 500 / Euros 500
. the shipping cost is also inclusive in this Package.
What
should be the minimum order quantity?
- We do not practice
minimum Order Quantity Restrictions, however an order of Euros 1000
is welcome.
If
I place an Order, what are the modes of transportation ?
Following are
the modes of transportation:
- By Air
Cargo: When you need the goods urgently for some occasion,
You can take the shipment by Air, It takes 5-7 days to reach you
Nearest airport. In the case of Air Cargo the charges are per kilo
& according to the weight of the shipment, the Airline Charges Depend
on the weight of the shipment and the airliner you are choosing.
More is the weight of the shipment lesser are the charges per Kilos
and vice-versa. You should have an Import agent for the logistics.
Lufthansa, Air France, British Airways etc. are the expensive Airliners
as Compared to Gulf airlines, Malaysian Airlines………….etc.
- By Sea
Cargo: In the case of very big and bulky shipments like
2000 Kgs it is advisable if you can plan your order in advance and
choose the Sea Cargo Mode Then the transportation is very-very cheap
as compared to the Air Cargo. The charges of the shipping line is
based on the volume of the shipment, that is Cubic Meter volume.
The shipping line charges by Cubic meter . Both LCL & FCLs are available
with the shipping line. You can buy a few Cubic meter Space on the
container and the full container space as well. However the time
taken by the Ship to reach destination vary. Normally for Europe
a ship takes 30-35 days to reach your nearest shores. For US, Canada
& Latin American Countries the transit time is 40-45 days. You should
have an import agent for all Customs clearance purpose and for other
Logistics.
- Courier
Express Services: You can also order your goods through
the Courier Systems like FedEx, UPS, TNT……..etc. In this case you
receive the goods at your door step.
How
should I determine the Shipping Cost ?
After placing
an order with us kindly let us know that what mode of transportation
You would prefer. After evaluating the Order we will calculate the
exact weight, Volume of your shipment and the details we will let
you know by mail or by Fax.
How
to Pay for transportation ?
The transportation
is paid on following two basis.
- Prepaid
Basis: In this mode the freight is prepaid at the Origin
( In our case India), the airlines or the Shipping line is freight
pre paid in India.
- To Pay
Basis: You pay the freight when the goods reach your place.
Prepaid Freight is always cheaper as compared to " To pay basis".
Note: In
the case of Courier express services, the freight charges are always
Prepaid.
What
are the terms and condition for the payments for the consignment ?
Payments can be
made as- ·
- Telegraphic
Transfer / wire transfer.
International Money Order ·
- Banker's
Cheque
- Irrevocable
Letter Of Credit ( Only in case of bulk shipments).
- Note:
Telegraphic Transfers / Wire Transfers of the money are the most
frequently used mode of payments.
What
is the insurance policy?
- We strictly
follow the insurance policy that is all shipments are 100% insured.
If
there is an apparent damage while receiving the shipment what should
I do?
Before signing
a delivery note to the shipping line or the air line please take Care
of the following points.
- Count the Number
of parcels and match the number with the number in the packing list.
·
- If some packages
are damaged take the certificate from the delivery person stating
the contents damaged.
- Open the boxes
immediately and check the goods thoroughly. ·
- If the damages
are not apparent but you suspect some damages, drop us an e-mail
giving us the details, we have to notify the case immediately to
the agent with in one week otherwise they deny the liability. ·
- Never sign
the delivery note in hurry or unless you are satisfied.
- If you have
further questions to inquire, please drop us an email.
